Frequently Asked Questions
Everything you need to know about shopping with Caydo
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange process.
Do you offer international shipping?
Yes, Caydo ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
How do I ensure I am ordering the correct size?
Please refer to the detailed size guide located on each product page. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Are your products covered by a warranty?
All Caydo products come with a standard 12-month warranty against manufacturing defects. If you experience any quality issues, please reach out to our customer service team immediately.